Refund and cancellation policy
You can manage web billing from your YolLane account.
Cancel a subscription
Turn off auto renewal on the cancellation page before the next charge. Your membership continues through the period already paid for. Cancellation does not automatically refund earlier charges. A payment already submitted to the bank may still complete.
Request a refund
Open a billing support ticket and include the payment reference and reason. Do not include full card details. We review duplicate charges, failed access and other payment issues, including any refund rights required by applicable law. Approved refunds return through the original payment provider; bank processing times vary.
Processing or failed payments
A browser success screen is not proof of payment. YolLane checks the payment with Epoint before granting access. If a payment remains processing, check its status or contact support before paying again. A declined renewal requires your action; we do not repeatedly submit an uncertain charge.
App Store and Google Play billing
Use the store that charged you to manage or request a refund for a store purchase. A web purchase is managed in YolLane even when you use its membership on mobile. Avoid starting another subscription if your account already has the access you need.